If you disagree with any of the points made in this section, or you're unhappy with any aspect of the service we provide, whether we haven't repaired something quickly enough for your liking, you're unhappy about the way you've been dealt with, you don't like something about our website, or anything else, no matter how trivial it might seem, do contact us via e-mail, fax us, or pick up the
telephone.
We really do value your comments. We're listening, we hear and, if reasonably constructive, we'll act upon it |
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Q.1 30-DAY MONEY BACK GUARANTEE
Q.2 CAN I ORDER OFFLINE?
Q.3 COMPLAINTS PROCEDURE?
Q.4 DO THESE PRICES INCLUDE VAT?
Q.5 DO YOUR PRODUCTS COME WITH GUARANTEES & WARRANTIES?
Q.6 HOW DO I PLACE AN ORDER?
Q.7 INTERNATIONAL ORDERS?
Q.8 IS IT SAFE TO GIVE MY DETAILS ONLINE?
Q.9 OUR PRICING POLICY?
Q.10 OUR PRIVACY POLICY?
Q.11 TERMS AND CONDITIONS - GENERAL
Q.12 WHAT HAPPENS IF MY PRODUCTS ARRIVE DAMAGED?
Q.13 WHAT METHODS OF PAYMENT DO WE ACCEPT?
Q.14 WHERE CAN I FIND OUT DELIVERY COSTS?
Q.15 WILL MY DETAILS BE AVAILABLE TO OTHER COMPANIES?
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A.1 30-DAY MONEY BACK GUARANTEE
We pride ourselves in making the effort to get it right first time. If you're at all unsure about an item of interest, let us know and we'll be happy to help in any way we can.
If you do end up with something that you're unhappy with, simply return it within 30 days, in its original condition and packaging, and we'll exchange it for something else or, if you'd prefer, give you a full refund less the postage.
We Regret that for reasons of hygiene we cannot accept returns of in-ear earphone / headphone products if removed from original packaging.
Items specially ordered that were not held in stock at time of order are subject to a 10% restocking fee.
A.2 CAN I ORDER OFFLINE?
For those who prefer to place their order offline, you can contact our sales team, call: 01202 630066. You can also fax your order to us 24 hours a day: 01202 630088 (All calls will be charged at UK standard rates)
For those who wish to mail in their orders, please compile your order using our online shopping cart system. Just walk through the online order process and when you reach the final step, print the screen and mail it to us along with your payment method.
Mail your order to:
STONEAUDIO UK LTD
The Axium Centre
Dorchester Road, Lytchett Minster
Poole, Dorset, ENGLAND BH16 6FE
A.3 COMPLAINTS PROCEDURE?
In the unlikely event that you have a complaint concerning STONEAUDIO:-
Contact us either by email or by telephone on (01202) 630066. We will acknowledge receipt of your email within 2 working days. Your complaint will be personally dealt with by a senior manager at STONEAUDIO and you will be kept informed during all stages of the complaints procedure.
Please note that our customer service telephone line is manned from 8:00 a.m. To 6:00 p.m. Monday to Friday. An answering service operates outside these hours for you to leave a message.
A.4 DO THESE PRICES INCLUDE VAT?
Yes, all prices shown throughout this website are inclusive of VAT @20.0%. For EEC countries the VAT rate also applies, so there is no change to prices. For all other countries (export) UK VAT will automatically be deducted from your order total.
A.5 DO YOUR PRODUCTS COME WITH GUARANTEES & WARRANTIES?
Just the same as buying from the High Street, all our products are brand new, boxed and come with the manufacturers warranty.
A.6 HOW DO I PLACE AN ORDER?
We have tried to make ordering as simple as possible whilst maintaining a high level of security. When you see something you can't live without, simply enter a number in the quantity box and click on the "purchase" button located by every product. You can pay for the item then and there or continue browsing and pay later.
A.7 INTERNATIONAL ORDERS?
No problem! We will deliver worldwide in just a few days. If you are outside the EU your order will automatically be deducted UK VAT (20%).
A.8 IS IT SAFE TO GIVE MY DETAILS ONLINE?
We take the security of you and your credit card details very seriously. That's why we use a secure server with state-of-the art encryption technology, for absolute peace of mind. (Yours and ours!)
A.9 OUR PRICING POLICY?
As you may have gathered by now, we're not about flogging clearance items off cheap. We take pride in providing equipment that's a bit out of the ordinary, together with a genuine commitment to customer service. Many of the items we deal with are exclusive, and varying pricing isn't an issue. On the more readily available lines, we've done our utmost to ensure that our prices are competitive with our pile it high friends. If you see anything we sell cheaper elsewhere, please let us know. We'll happily remedy the situation.
A.10 OUR PRIVACY POLICY?
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and the rigorous privacy requirements of the General Data Protection Regulation (GDPR) which took effect on 25th May 2018.
We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.
We will not add your e-mail address to our contact database unless you have given us your consent.
The following information is collected when placing an order with STONEAUDIO
-your name
-address
-phone number
-email address
-credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
View our complete Privacy Policy here.
If you have any questions/comments about privacy, please email us [email protected]
A.11 TERMS AND CONDITIONS - GENERAL
Any product details found at www.stoneaudio.co.uk are intended for guidance only. The products featured here are subject to change without notice. The design, layout, look, appearance, text and graphics remain the property of stoneaudio at all times.
The contents of the website may be downloaded or printed for personal use only and must not be reproduced without the permission of stoneaudio in writing.
Within this site you will find links to other websites not owned by STONEAUDIO UK LTD. We put these links here for our visitors use, but can not be held responsible or liable for the content or accuracy of any websites which are not under our control. We are always pleased to have suitable sites link to www.stoneaudio.co.uk as long as written permission is given before the link is active. If you would like to link to our website, please contact us and we will forward authorisation.
These terms and conditions will only apply to goods ordered from our website and not direct sales where the customer visits our premises to either pay for or to collect the goods.
In all instances your statutory rights as a consumer will not be affected.
You may print a copy of these terms and conditions for your records. If you have any specific questions relating to the above terms and conditions or anything else on this website please contact us via the Contact page or e-mail us [email protected]
A.12 WHAT HAPPENS IF MY PRODUCTS ARRIVE DAMAGED?
In the unlikely event that your product is damaged in transit, the item(s) will be immediately replaced.
A.13 WHAT METHODS OF PAYMENT DO WE ACCEPT?
We are authorised Credit Card Merchants accepting; Visa, Mastercard, Eurocard, Switch, Delta, and Solo. Payment can also be made by cheque made payable to 'STONEAUDIO UK LTD'.
A.14 WHERE CAN I FIND OUT DELIVERY COSTS?
Whether you're in the UK or an international customer you can find the delivery price by clicking on the purchase button adjacent to the product you wish to buy; enter your delivery destination and the website will automatically calculate the delivery charge according to the weight of the items in your basket.
If you’re in the UK or EU the VAT is already included in the price, otherwise for all export countries the website will automatically deduct this at the current rate of 20%.
A.15 WILL MY DETAILS BE AVAILABLE TO OTHER COMPANIES?
Certainly not! We are committed to protecting your privacy and we comply with the Data Protection laws applicable to business in the UK. View our Privacy Policy. We do not disclose our customers personal information to third parties. We do not send unsolcitored e-mails to our customers or potential customers. We only use the information we collect about you to process orders and to provide a more personalised shopping experience. We continually monitor web statistics including site usage and search engine patterns to help us market and develop the web site. This in no way effects our customers privacy.
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What are cookies?
A cookie is a small file that a website puts on your computer so that it can recall something about you in the future. These files normally contain information about your visit to a website, the information varies from a set of data about your browser, the journey you took within a website and sometimes volunteered details such as your name and location.
Why we use cookies?
Here at stoneaudio, we want to give our customers the best experience possible when browsing and shopping on our website. In order to do that, we sometimes need to store cookies on your computer. Cookies are NOT: dangerous; computer programs; or used to circulate viruses.
To give a few examples, we use cookies to: Keep a record of the items you've added to your shopping basket for when you return; to remember your preferences; to allow you to share products through social media sites such as Facebook and Twitter; and most importantly, to find out what our website isn't doing well for you so that we can make improvements to it in the future.
How to opt-out of using cookies?
You are always free to decline our cookies if your browser permits, but please be aware that some parts of our web site may not work properly for you if you do so.
You may also clear all stored cookies from your browser after you have used our site. Please note this process will also remove cookies stored by other websites. The process of removing cookies differs between browsers and different versions of a browser. However, a general guide is provided below:
Internet Explorer (based on version 9)
Click the settings button and then click 'Internet Options'.
In the 'Browsing history' section click 'Delete'.
Make sure the 'Cookies' box is ticked. You can also tick the boxes for other stored data you wish to delete.
Click 'Delete'
Mozilla Firefox (based on version 15.01)
If you don't have a menu bar:
Click the 'Firefox' button in the top left corner then go to 'History' and click 'Clear Recent History'
Change 'Time range to clear' to 'Everything'
Make sure the 'Cookies' box is ticked. You can also tick the boxes for other stored data you wish to delete. (If you cannot see any tick boxes, click the arrow button labelled 'Details'.
Click 'Clear Now'
Google Chrome (based on version 22.0.1229.79)
Click the settings button and then click 'History'
Click 'Clear all browsing data'
Change the 'Oliterate the following items from:' setting to 'the beginning of time'
Make sure the 'Delete cookies and other site and plug-in data' box is ticked. You can also tick the boxes for other stored data you wish to delete.
Click 'Clear browsing data'