PRIVACY AND DATA PROTECTION - (last updated 24/05/2018)
We are committed to protecting your privacy. That’s why we want to notify you of some changes to our privacy policy to meet the rigorous privacy requirements of the General Data Protection Regulation (GDPR), which takes effect on 25 May 2018.
The changes don’t alter what we use your personal information for, but make it easier for you to find out how we use and protect your information. The fact that the law is changing only builds on what we already do today – and that is to give your personal information the utmost respect and security it deserves.
Our privacy policy
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. If you have any questions/comments about privacy, you should contact us.
Stoneaudio will hold your information for the purpose of administering your account and marketing. We may share the information within our group. If you do not wish to receive marketing information from stoneaudio, please contact us.
This policy doesn’t cover other companies or organisations (which advertise our products and services and use cookies, tags and other technology) collecting and using your personal information to offer relevant online advertisements to you.
You can link to other organisations’ websites, apps, products, services and social media from our website. This privacy policy doesn’t apply to how those other organisations use your personal information.
You should review their privacy policies before giving them your personal information.
Accessing and updating how we use your information
We may include further updates between now and 25 May 2018 as and when further changes come into effect.
We want to make sure that any personal information we hold about you is up to date. So if you think your personal information is inaccurate, you can ask us to correct or remove it. Please contact our office on 01202 630066 in order to process your request as promptly as possible.
You have a right to know what personal information we hold about you. If you'd like a copy of the information you’re entitled to, please contact our office and provide your requirements. We will ask you to provide identification to ensure that we don’t disclose your information anyone other than yourself.
You can always inform us that you do not wish to receive direct marketing communications from stoneaudio or you can simply UNSUBSCRIBE from any news/marketing emails you receive if you are already on our mailing list. However, it’s worth remembering that you may miss out on news as well as valuable and exciting offers. If you would prefer not to receive direct marketing communications from us, simply let us know at any time.
You can also make choices about the cookies and targeted advertising. For more information about this, please refer to our section on cookies.
What kinds of personal information do we collect and how do we use it?
The personal information we collect depends on the products and services you have and how you use them. We’ve explained the different ways we use your personal information below.
We’ll use your personal information to provide you with products and services. This applies when you buy a product or service from us.
This means we will:
record details about the products and services you use or order from us
send you product or service-information messages (we’ll send you messages to confirm your order and tell you about any changes that might affect your purchase/order etc.)
update you on when we’ll deliver any products
By sending out reminders or invoices
We use the following to provide products and services and manage your account:
Users may be asked for a name, email address, mailing address, phone number, credit card information
Your communications with us, including emails, webchats and phone calls. We’ll also keep records of any settings or communication preferences you choose
Information from cookies placed on your connected devices that we need so we can provide a service.
Because it is in our interests as a business to use your information
We’ll use your personal information if we consider it is in our legitimate business interests so that we can operate as an efficient and effective business. We use your information to:
identify, and let you know about, products and services that interest you
detect and prevent fraud
To develop our business and build a better understanding of what our customers want
If we use information for market research, training, testing, development purposes or to create a profile about you, we do so because it is in our legitimate business interests of running an efficient and effective business which can adapt to meet our customers’ needs.
We may create a profile about you based on what you have ordered from us and how you use our products and services. If we do this it is in order to help us tailor the offers we share with you. If you would prefer for us not to profiling you for marketing purposes you can inform us at any time.
Third party websites
Website users may find advertising or other content on our website that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Protecting your information and how long we keep it
We have strict security measures to protect your personal information. We check your identity when you get in touch with us, and we follow our security procedures and apply suitable technical measures, such as encryption, to protect your information.
How long do we keep your personal information?
Your personal information is protected by strict security measures and only kept for certain amounts of time depending on individual circumstances.
We’ll keep your contact details on file while you’re one of our customers, and for six years after. Any details relating to any dispute will be kept for six years after it was closed.
How to contact us and further details
If you want to make a complaint on how we have handled your personal information, please contact our office to inform us. We will investigate your complaint and respond within a reasonable timeframe.
How will we tell you about changes to the policy?
Our privacy policy may change from time to time. We’ll post any changes on this page and advise accordingly.
Your acceptance of these terms
By using our website, you signify your acceptance of this policy and terms of service. If you do not agree with this policy, please do not use our website.
Contacting us
If you have any questions about this Privacy Policy, please contact us at:
Stoneaudio UK Ltd, The Axium Centre, Poole, Dorset, BH16 6FE
Tel: 01202 630066
Email: [email protected]
Website: www.stoneaudio.co.uk